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Electronic Disclosure Consent Statement
NOTE: Please read this entire disclosure and click “Accept” at the bottom to proceed.
This statement asks for your consent so that we can provide communications and information to you in an electronic format rather than in paper format. Before you decide whether or not you wish to provide your consent to receiving electronic disclosures, you should read and consider the following information. Then, if you decide to consent, you can click the “Accept” button confirming you have read and agreed to the terms of this disclosure. For your consent to be effective, your computer and browser will need to meet the hardware and software requirements discussed below.
This statement contains important information that we are required by law to provide to you. You should keep a copy for your records. If you have any questions about these disclosures that are not answered, feel free to communicate with us using any of the following contacts:
By mail:
WesBanco Bank, Inc.
Attention: Electronic Banking
One Bank Plaza
Wheeling, WV 26003
By telephone:
1-800-905-9043
Our Online Account Opening Service (the “Service”) along with the required documents and disclosures to open an account on the Service were designed and built to provide records to you in electronic form. You cannot establish an account relationship online without agreeing to receive account agreements and disclosures in electronic form.
If you consent, we will also provide you agreements and other disclosures in an electronic format. These disclosures may include but are not limited to the following:
Initial review and approval, along with any updates or amendments to, our Deposit Account Agreement;
Initial review and approval of initial customer disclosures for account opening including, but not limited to, the Bank’s Overdraft Services Consent Form
Notice of change in account terms;
Notice of fee changes;
Responses to any questions you may have about electronic funds transfers;
Privacy and security notices.
1. How to Obtain Electronic Disclosures (E-Disclosures)
If any amendment(s) to this or other agreements result in an adverse effect upon our customers, we will provide at least 30 days prior notice through a secure online message and/or external email alert.
We may also send you an external email notice and/or secure message through the Service to inform you where other important disclosures can be viewed on our website or within the Service.
You may download or print all electronic notices and disclosures from your computer if you have the hardware and software described below. You can also save copies of electronic notices and disclosures to your hard drive or other media for viewing and printing at a later time.
If you have trouble printing or if you need a paper copy for a special situation, you may request a paper copy from us by contacting us through any of the methods listed above. If you need a paper copy of any Edisclosure, we will provide the first copy for free. Charges may apply for additional paper copies.
2. System and Equipment Requirements
Prior to accepting the electronic delivery of disclosures, you should verify that you have the required hardware and software necessary to access the system and retrieve documents and disclosures in an electronic format.
You will need:
Internet Access.
A computer and Internet browser that can support 128-bit encryption.
Adobe Reader software, or a similar utility capable of displaying PDF files.
For security purposes, we support the most current version of popular browsers, such as Microsoft Edge, Mozilla/Firefox, Google Chrome or Apple Safari browser. The most current browser versions are typically more secure and will support 128 bit encryption.
A printer connected to your computer for printing E-disclosures and/or sufficient hard-drive space or other media (e.g. CD, USB drive) if you plan to save disclosures in an electronic format.
An external email address. This is necessary so that we can send you notices when E- disclosures are available on our website or within the Service.
We may revise hardware and software requirements from time-to-time. If there is a material chance that the changes may impact your ability to access the system or E-disclosures, we will notify you of these changes thirty (30) days in advance. At that time, you will be given an opportunity to change the format of your disclosures (e.g. change from an electronic format to paper format) without the imposition of any fees.
3. Cancellation of E-Disclosures
If you consent to receive E-disclosures and later change your mind, you may withdraw your consent and change to paper delivery format.
You can notify us of your intent to cancel E-disclosures by sending us a secure message through the Service, or by contacting us through any of the methods listed above.
If you send us a secure message or write us a letter, please be sure to identify yourself and the applicable accounts.
If you have agreed to receive electronic-only account statements, you can “opt-out” on the “Change Document Delivery Method” page within the Documents section in the Service. After your opt-out request is processed, you will begin receiving paper copies of account statements and additional charges may apply.
4. Address Changes
In order to provide E-disclosures, we must maintain current customer email address at all times. It is your sole responsibility to provide us with your correct contact information, including your email address.
You should notify WesBanco Bank, Inc. of any changes to your personal contact information by calling us at 1-800-905-9043 or you can update your personal information at any of our branch locations. If you wish to notify us electronically, please update your personal information through the Customer Service menu within the Service.
5. Proceed with Acceptance of E-Disclosures
With your acceptance, you agree to accept the Overdraft Services Consent Disclosure and other related account disclosures in an electronic format. You also agree that you have the necessary equipment for accessing and viewing the disclosures and you agree to notify us if you change your email address or if you no longer want to receive disclosures electronically.
If you do not want E-disclosures, do not checkmark the box confirming that you agree to the terms within the account opening process. If you do not accept E-disclosures you will not be able to continue with establishing your account relationship online.
Access the content hub focused on your financial wellness.
The WesBanco Customer Feed is a new communication channel that keeps you updated, informed and feeling financially empowered. Browse announcements, financial education, tools & calculators, plus so much more. The Customer Feed is accessed via a text* sent to your phone. We hope you enjoy this new experience and our educational content empowers you to do more with your finances.
Watch Our Video
Here’s how to access your Customer Feed:
1. Watch for a text from 68971. When your WesBanco Customer Feed is updated, you’ll receive a new text with a link to your feed.
2. Open the text message.
3. Click the Customer Feed link.
4. Explore announcements, financial advice, tools & calculators and more
WesBanco is committed to protecting your personal and account information. We will never use this channel to send or request any personal information or share any secure account information.
Frequently Asked Questions
This is a complimentary service provided by WesBanco. We will use this communication channel to periodically send you relevant financial education content, news and announcements, and other information about your banking products and services via your WesBanco Customer Feed. The text messages are just a door bell to let you know you have a new message(s) waiting in your Customer Feed. Simply click the link inside the text message to open your Customer Feed.
Yes, we leverage the state of the art technology infrastructure to support the security of the channel.
No, this is completely free to our customers.
You can text “Stop” in reply to the text message. This will opt you out of receiving any further text messages as well as access to your Customer Feed.
It is safe, this is from WesBanco. Your text messages for this channel will come from 68971. This is how you know it is legitimate and from us.
Yes, this is WesBanco’s new communication method we are using to deliver relevant messages in an easy personalized feed.
We will be leveraging this communication primarily for announcements, financial education and to share other tools that you may find helpful. All designed to help empower good financial decisions.
The frequency will vary depending on the number of products you have with WesBanco but typically we will aim for 1-2/month.
The links we send expire after 72 hours. Simply request a new link on that page and you will receive a new text message.
We will be managing phone number changes so that if you remove your phone number or update your phone number, we will be making that change for your text alerts as well.
Give us a call back and we will request your mobile number be added back into the program.
WesBanco Customer Feed is powered by Relay Network.
