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Online Banking Enhancements Coming Soon
Discover an Enhanced Banking Experience
We are excited to announce that during the months of August and September we will be implementing a new and enhanced personal Online Banking system as part of our promise to provide top-tier technology and first-class services to our customers. This new system will allow us to bring you new features, services and tools as we move forward. You will discover a new look and layout within your Online Banking experience with new features like the ability to submit service requests, access to view your full account and routing number, digital banking demos and more.
With the new Online Banking platform, you will notice a new, more modern user interface and some changes to the way things look and feel regarding your Online Banking experience. To help you navigate these changes, we’ve put together an overview demo to show you where your favorite Online Banking features now live!
Take a Tour with Us
What to Expect During the Upgrade
To ensure our customers have the support they need during this transition, we are going to onboard in separate groups beginning August 6 through the month of September. Please note that there will be no disruption to your Online Banking at this time.
Enhanced Security for User IDs:
- Usernames will no longer be case sensitive
- Example: JohnSmith will now be johnsmith
- With this change to the security policy within Online Banking, it will create some duplicate User IDs, duplicates will be prompted to update their User ID when they log in for the first time.
- Usernames may no longer use certain special characters. Click Here to View List
- You will be notified in advance if your user name includes one of these special characters and will be prompted to update your User ID
- Passwords will stay the exact same and will continue to be case sensitive.
Preparation for the Upgrade:
- In the current platform, customers can add notes to transactions. This allows the customer to associate the purchase or transaction with a certain category. Once upgraded to the new platform, the Notes and Categories capabilities will no longer be available. Please print any items from the current platform that you may need for year-end accounting or tax purposes. Once moved to the upgraded platform, you will no longer be able to retrieve the Notes and Category information.
- If you would like to create a report to save or print any of these transaction details, you may do so by selecting “All,” “Transactions,” and “Banking Report.”
While there will be some changes to your Online Banking experience, many banking services are just business as usual:
- All previously established bill pay payees, account alerts, recurring internal and external transfers and statement delivery preferences will convert to the new system.
- It’s important to note that while there will be some enhancements in Online Banking, no changes will be made to the WesBanco Mobile Banking app at this time.
Support at Every Step
We pledge to provide the support you need to navigate the new Online Banking enhancements and to offer both personal and digital support to assist you:
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Digital Banking Demo: Check out our interactive, digital banking demo for step-by-step guidance on the new Online Banking features.
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Contact us: Reach out to us directly via secure message from the “More” section within Online Banking or call 800-905-9043.
Have Questions? We’ve Got Answers.
Frequently Asked Questions Regarding Online Banking Enhancements
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- The upgrade will take place throughout the months of August and September.
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- We will be sending customer communications in advance with a short, interactive demo to take a tour of the new system so you can learn where your favorite Online Banking features now live. Click here to view. If you have questions, please reach out to us at 800-905-9043.
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- No. There will be no interruption to your Online Banking service during the upgrade.
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- Yes. All internal accounts with WesBanco will be visible on the upgraded platform and account numbers will remain the same.
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- User friendly design with easy-to-read layout
- Platform supports integration of additional applications, services, and features
- Access to view entire account number and routing number
- Ability to self-serve with Service Requests – send change of address, stop payments, requests for documents and more
- Apply for a new deposit account directly from Online Banking
- And more enhancements to come
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- WesBanco prides itself on offering our customers the best financial solutions, and that includes the digital services space. This upgrade is our opportunity to launch a platform that we can add more features to in the future. With several enhancements on the roadmap for the upgraded platform, we are excited to share the streamlined, modernized online banking consumer platform and enhance the digital banking experience.
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- No. Passwords are not changing. Your password will remain the same.
- In general User IDs/Usernames will not be changing. However, with this change to the enhanced security around User IDs within Online Banking, usernames will no longer be case sensitive.
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- Example: JohnSmith will now be johnsmith
- With this change to the security policy within Online Banking, it will create some duplicate User IDs, duplicates will be prompted to update their User ID when they log in for the first time.
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If you are required to update your User ID in Online Banking, please note that you will use the same User ID when you log into the Mobile Banking app.
- Usernames may no longer use certain special characters. Click Here to View List
- You will be notified in advance if your user name includes one of these special characters and will be prompted to update your User ID
- Passwords will stay the exact same and will continue to be case sensitive.
-
- In the current platform, customers can add notes to transactions. This allows the customer to associate the purchase or transaction with a certain category. Once upgraded to the new platform, the Notes and Categories capabilities will no longer be available. Please print any items from the current platform that you may need for year-end accounting or tax purposes. Once moved to the upgraded platform, you will no longer be able to retrieve the Notes and Category information.
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- External Account information will still be visible and available within the upgraded platform.
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- Bill Pay will continue to work and function as normal and all previously established Bill Pay payees will be available in the new system.
- Bill pay history will also be available.
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- No. This upgrade is specific to the Online Banking platform only. There will be no interruption to your Mobile Banking app.
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We’ve created an interactive, step-by-step demo to highlight the new navigation and show you where your favorite Online Banking features now live.
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- You can now find your full account number(s) in your Online Banking. Click and open the account you wish to view from the Home summary page. The green bar at the top will list the account type, your name, and the last 4 digits of the account number. Next to that number, click the “eye” icon to view your full account number.
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- The history of transfers, internal or external, will be visible in Account History.
- Once a transfer is scheduled and made, it will begin to show in the “History” tab under “Internal/External Transfers”. Any scheduled transfers will now appear in the “Scheduled” tab under “Internal/External Transfers”.