Questions & Answers

General Questions

Personal routing and transit number (R/T), sometimes referred to as ABA #, is 043400036.

Business routing and transit number (R/T), sometimes referred to as ABA #, is 043400036.

This number appears in the MICR line on the bottom of WesBanco checking account checks.
WesBanco, Inc. is a multi-state, bank holding company headquartered in Wheeling, West Virginia. Over the past decades, we have built a national reputation as a safe, sound and profitable bank holding company that always strives to do better by its customers. We’ve always maintained our community bank orientation – because we’ve never forgotten whose money we’re holding.

We merge technology with people to support our commitment to personal customer service. That’s why WesBanco is, by all accounts, the smarter, faster and better bank for you. WesBanco’s banking subsidiary WesBanco Bank, Inc., operates branches and offices in 8 states. In addition, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.

WesBanco, Inc.
1 Bank Plaza
Wheeling, WV 26003
304-234-9000 or 800-905-9043
You may change your address or update your contact information:
- Consumer: Sign into your Online Banking and select “Self Service,” “Service Request,” and then “Change of Address”
- By visiting your banking center
- You may also provide a signed letter authorizing us to change your address and contact information.
- Call us at 800-905-9043
For all customer service needs, including a lost or stolen debit card, please contact us at 800-905-9043. Click the following link to find a location near you: https://www.wesbanco.com/locations
Please visit our Investor Relations page for information regarding our:
- Financial Performance
- Shareholder Information
Click here to access our Investor Relations information: http://investor.wesbanco.com/
When we contact you, we will always provide our full name and the department or location in which we work. Any time you receive a call from us and you are not comfortable with the individual or the information that is being requested, please do not offer any information, end the call and contact your local banking center. In the event you are calling us or we are returning a call you made to us, our employees will be required to ask you questions to verify your identity. This may include the last four digits of your social security number, your account number, etc. We will, however, never ask you for a User ID and/or password.
We will only perform wire transfers for customers of WesBanco. Consumer customers need to visit a banking center, provide the instructions and sign the Wire Transfer Request Form. For instructions on receiving a wire transfer, you will need to provide the sending bank our Routing & Transit Number, bank address, your full account number, the names on the account (as it appears on your statement) and the address on the account. Please keep in mind incoming or outgoing wire fees apply for all transfers. Business customers can perform wire transfers online. Contact TMSupport@wesbanco.com for more information.
Give us a call at 800-905-9043 and let us know when and where you will be traveling so that we can ensure that your card will work.
Call us at 800-905-9043 to report the unauthorized transactions and begin the cardholder dispute process.
Notify us immediately of any problem, such as forgery, unauthorized endorsement or debit, alteration or encoding error which results in a wrong amount being either credited or debited from your account that you find or reasonably should have found. If you do not notify us within 30 days after we sent or made available, the earliest statement that gave an indication of the problem you will be responsible for any loss that your notifying us could have prevented unless you can establish that we failed to exercise ordinary care and that failure substantially contributed to the loss or that we did not act in good faith. Notwithstanding the above, if you fail to report any problem with your statement including a forgery, unauthorized endorsement, debit, alteration or encoding error within 365 days of when we send your statement or make it available to you the loss will be entirely yours and you cannot assert a claim against the bank regardless of whether we exercised ordinary reasonable care with respect to the item paid.
In January 2012, the U.S. Department of the Treasury introduced Treasury Direct and mandated all savings bonds be purchased directly from the U.S. Treasury. The Bank does, however, still redeem savings bonds that are eligible for payment for a customer with proper identification. For additional questions about redeeming savings bonds, please contact your Banking Center.
To avoid being a victim, here are a few tips:
- Do not reveal personal or financial information in an email and do not respond to email solicitations for this information.
- Do not send sensitive information over the Internet before checking a website's security.
- Pay attention to the URL of a website. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain; i.e., .com versus .net.
- Never give out your User ID or Password.
Always be aware of where you are using your card and hide your PIN. Look for loose pieces around the card reader of an ATM or point of sale terminal.
If you notice suspicious activity on your account, contact the Bank immediately! We will place the appropriate holds and alerts on your account. An Affidavit of Forgery or Alteration form may need to be completed, along with the closure of your existing account and re-opening of a new account.
Phishing is a type of identity theft that uses email and fraudulent websites that are designed to steal your personal information; such as credit card numbers, passwords, account data or other information.
From the moment we took our very first deposit, right up to today, our story has been a story of our customers – and of the region. We've grown as you've grown. And our success has been built on your success. Today our bank operates under the same basic charter that was issued on January 20, 1870 to "The German Bank" which officially began operations on April 3, 1870. Seventeen years later, on February 3, 1887, the Dollar Savings Bank was organized in Wheeling. The two banks would eventually merge and the combined bank's leaders were incredibly active in building a better, stronger region. It was the first of many acquisitions and mergers that would allow us to grow with the needs of our customers. Through the years, we've been there as the people of this area fought through the rise and fall of industrial cycles, natural disasters, crop disasters and personal tragedies. And we've been inspired by the resilience and optimism of the people we serve. The spirit of our customers drove us to be a better bank then – and it drives us to this day. For key dates click here.
If you learn you are a victim of identity theft, contact us at 800-905-9043 immediately. We will place the appropriate alerts and holds on your accounts. In addition to notifying your local police, you may also want to visit the Federal Trade Commission's IdentityTheft.gov to report and recover from identity theft.
An unexpired driver's license and/or U.S. passport are the most acceptable forms of identification. If you don't have one of these two forms of identification, visit one of our banking centers for assistance and guidance on whether another form of identification you have may be acceptable.
WesBanco monitors debit card activity and may contact you when transaction trends on your account reach a point to where possible fraud is detected.
WesBanco Bank, Inc., operates branches and offices in 8 states. Click here to find a location near you: Locator Search You may also use your WesBanco ATM/Debit card in more than 55,000 ATMs worldwide -surcharge free! Allpoint ATMs are also found in local, regional and national retail merchants across all 50 states, as well as globally. To find an Allpoint Surcharge-Free ATM go to: http://www.AllpointNetwork.com
Yes, most of our banking centers are open on Saturday and we have a few open on Sunday. Refer to our branch locator for office hours. Click here to find a location near you.

Deposit Alerts

Receive alert notifications by text or email for low balances, large transactions, account activity, payments and more.
Simply follow these easy steps to receive alerts for large deposits (i.e. stimulus direct deposit):
1. Open Online Banking in a web browser
2. Click "All" on the top left of the menu
3. Select "Settings"
4. Choose the Alerts"
5. Click Add next to the Alert you want to setup, and follow the prompts on how you want to receive your alert
6. Click "Add this alert"

Debit Cards

Yes! Using your debit card is a fast, easy and secure way to pay your bills.
Call 877-205-3215 and follow the prompts. Don't forget to select a PIN before you complete the call.
When you activate a new card you also must select a PIN. Call 877-205-3215 and follow the prompts. Don't forget to select a PIN before you complete the call.
Sometimes it is required that you call us before completing the enrollment of your card into a mobile wallet in order to verify that it is you who is trying to load your card into a mobile wallet. This is to help protect your card information.
Using a debit card is fast, convenient and safer than carrying cash.
WesBanco provides access to over 55,000 free ATMs. To find a free ATM near you use our location search on our website by clicking here or use the location search function in our mobile app.
With your WesBanco Debit Card you can use Apple Pay, Google Pay or Samsung Pay.
Call 877-205-3215 and follow the prompts. Don't forget to select a PIN before you complete the call.

Checking, Savings & CDs

The personal routing and transit number (R/T), sometimes referred to as ABA #, is 043400036.

The business routing and transit number (R/T), sometimes referred to as ABA #, is 043400036.

This number appears in the MICR line on the bottom of WesBanco checking account checks.
Yes. WesBanco is an FDIC-insured bank. Each depositor is insured to at least $250,000 per insured bank. The FDIC provides separate coverage for deposits held in different account ownership categories. To determine if you qualify for coverage over $250,000, visit www.fdic.gov.
Yes, through “Self Service” then “Alerts” in Online Banking, you may elect to receive email and text notifications of important account and security-related activities. In addition to an “Account Overdrawn” alert, you may elect alerts to notify you when your balance goes below a specific amount; a withdrawal of a specific amount is posted to your account, plus a few others types of alerts.
No. You may purchase checks from a non-bank vendor. However, if your checks' magnetic ink character recognition (MICR) line at the bottom of the check doesn't meet bank specifications, the checks will have to be replaced at your cost.
In the event your name changes, you will need to visit your banking center. You will be required to provide proper identification showing your new name, along with an updated social security card. Depending on the reason why the person's name is being removed from the account, will determine the process. In some instances, we will require you to close the account and in some instances the person may be removed with the appropriate bank forms. Please contact your banking center to discuss what is required for your particular situation.
You may be able to change the type of account you have by simply making a phone call to your Banking Center. In the event the change cannot be made by telephone, you will be instructed on what actions need to be taken.
You may visit any banking center or mail a signed letter authorizing us to close the account. Please keep in mind that an account closed within 90 days of account opening, will be assessed an account closing fee.
Your current balance is the balance on your account at the end of previous business day's processing. The available balance represents your current balance plus/minus any current day activity; i.e., ATM transactions, transfers, deposits, etc. You may obtain your balance and transaction activity:
- In person at your banking center
- Easily through Online Banking or Mobile Banking 24/7
- By calling WesBancoLine, our automated telephone banking system
- By calling 800-905-9043 and talking with a customer service representative
If you are already an Online Banking customer, simply sign on, select “Accounts,” “Documents,” and then “Delivery Settings.” Choose your delivery method to Online via the dropdown option for each account you want to be paperless. You will need to read the Electronic Statement Disclosure and agree to the terms of use, before submitting the changes.
Your available balance can be obtained through Online Banking, Mobile Banking, WesBancoLine automated telephone banking system, by visiting one of our banking centers or calling us at 800-905-9043.
There are many styles and designs of checks available. For this reason, we recommend you place your first order at the banking center with one of our employees. Re-orders may be placed at the banking center, directly through Harland Check Printers, through Online Banking or by calling 800-905-9043.
If you don't want to make any changes to the term or amount invested, you don't have to do a thing. The CD will automatically renew for the same term at the interest rate in effect on the maturity date.
Stop payments can be placed on items that have not yet posted to your account through Online Banking, by calling a customer service representative, or by visiting any banking center. A stop payment fee will be imposed. Note: a stop payment may not be placed on a debit card transaction.
Transfers can be done as follows:
- In person at your banking center
- On-line at Wesbanco.com
- Through WesBancoLine, our automated telephone banking system
- By calling 800-905-9043 and talking with a customer service representative
Please note that telephone transfers conducted with a customer service representative are subject to a transfer fee.
Notify the bank immediately if your checks/checkbook is lost/stolen. You may visit a banking center or call us at 800-905-9043.
"AC" is the abbreviation for "Automated Clearing House," which is an electronic network used to send electronic fund transfers between financial institutions. The ACH network was developed to improve the nation's payment system as a more efficient alternative to the Paper Check system.
You will be subject to early withdrawal penalties based upon the term of your CD. We do waive early withdrawal penalties due to death or disability.
WesBanco offers Certificate of Deposit Account Registry Service (CDARs) to those large balance customers who exceed the FDIC coverage limits and wish to have all deposited funds insured.
If you have a savings account, a second checking account or a personal line of credit with WesBanco, we will move funds from the account you select to your checking account to prevent an overdraft condition. Unlike Overdraft Honor, with overdraft protection you are using your own funds and, as long as you have available funds in the account in which you are transferring from, you will not incur an overdraft fee. If a personal line of credit is used, you will be subject to paying interest on the transferred amount.
Transactions presented at the teller line or drive through window will post on the same day business it is presented. Weekend deposits will post on next business day. Deposits through a WesBanco ATM must be made by 3 pm to post to current day business. The cut-off time for an Online Banking transfer is 8 pm.
You have ten (10) calendar days from date of maturity to redeem your CD or make changes to the term and/or amount. If you do not redeem the CD or do nothing, your CD will automatically renew for the same term at the interest rate in effect on the date of maturity.
If you have a checking account, your account number is on the bottom of your checks. Additionally, your account number is provided on your new account opening documents.
Deposits at WesBanco Bank, Inc. (Cert #803) are insured by the Federal Deposit Insurance Corporation (FDIC). The standard insurance amount covered by the FDIC is $250,000 per depositor, per insured bank, for each account ownership category. FDIC insurance covers deposit accounts such as:
- Checking Accounts
- Savings Accounts (both statement and passbook)
- Money Market Deposit Accounts (MMDAs), and
- Certificates of Deposit (CDs)
The following link can help you calculate the amount of your current FDIC insurance coverage: FDIC: Electronic Deposit Insurance Estimator (EDIE)

For more information on understanding FDIC insurance coverage, click here.

Loans

We, currently, only accept payments from a WesBanco Deposit Account over the phone. You can contact your Local Banking Center or Loan Operations Customer Service at 800-905-9043 extension 11350.
This information cannot be located online, please call us at 800-905-9043 extension 11350 and we would be happy to assist you.
A quick and easy way to determine if WesBanco has received your payment is to look at your account online or you can call Loan Operations Customer Service at 800-905-9043 extension 11350.
When online, choose the “Move Money” tab, then click “Loan Payment/Advance.” Choose your FROM account and TO account for payment. Type in the Principal amount instead of loan payment, to make a principal only paymentt.
You can visit your Local Banking Center to complete an auto transfer form or set up your own transfer request via online banking.
You can complete the address change form in your coupon book with signature, visit your Local Banking Center, or submit a written request with signature to update your address. Address change requests can be mailed to: WesBanco Bank, Inc. Attn: Loan Operations 1 Bank Plaza Wheeling, WV 26003
The transfer will not initiate payments on a weekend or legal holiday. If adequate funds are not available in your deposit account, the payment will not be made. If you have overdraft protection on the account from which funds were supposed to be withdrawn, and adequate funds were not available, the payment will not be made. If funds were not available at the time the transfer was to occur, you are responsible for making other payment arrangements. (Please keep in mind the information listed above is for accounts from a WesBanco deposit account to a WesBanco Loan.) **For a transaction coming from another financial institution, please make sure funds are available. You may need to check your financial institution policies for fees if funds aren't available.**
Vehicle titles are mailed out from the bank on the 8th business day after the loan is paid in full. Refunds, any additional collateral and the paid loan letter will be mailed out on the 12th business day. Please call our Customer Service Group at 800-905-9043 extension 11350. Please have your account number and vehicle information available. Mail from WesBanco is not forwarded but is returned to the bank.
Call 800-905-9043 extension 11249; please have Vehicle Identification Number (VIN), Year, Make, Model, and approximate date of payoff.
Please call us at 800-905-9043 extension 11249. Please have your Vehicle Identification Number (VIN), Year, Make, Model, and approximate date of payoff.
No, your payment will not stay the same. The escrow portion will need to increase to cover the increases in the escrow disbursements.
The escrow balance will be deducted from the principal balance of the loan, so there won't be a refund.
WesBanco only sends a Paid Loan letter to notify the customer that the loan is paid in full. If you are due a refund or used a vehicle title, CD, Stock, etc.… as collateral, these items will be sent to you in a separate envelope. If you would like a copy of your documents, please call our Customer Service Group at 800-905-9043 extension 11350.
Please fax a copy of the title search as well as your contact information to 304-231-1399. Requests are researched in the order they are received. Turnaround time is approximately 2-3 business days, sooner if possible.
WesBanco Bank Inc. Loan Operations-Department 3810 Customer Service Manager 1 Bank Plaza Wheeling WV, 26003
Please have the DMV or BMV fax a request for the title to 304-231-1399.
Please have the DMV or BMV fax a request for the title to 304-231-1399. Requests for changes to be made to the title can only be made by individuals who are owners of the vehicle, or are acting in a legal capacity for the owner(s). Note: Your loan must be current before any title is sent out of the bank. Only those individuals who are responsible for repayment of the loan are permitted to have their names included on the title. If more than one name is on the title, and the person being removed is responsible for repayment of the loan, then he/she must sign an acknowledgement that their name is being removed from the title. If a party needs to be removed, or a name changed due to a divorce decree, a copy of the court decree is required. If the name is being changed due to marriage, a copy of the new social security card is required. For assistance with requests to remove the name of a deceased party from the title, contact us at 800-905-9043, ext. 11249.
Our fax number is 304-234-9241. Please remember to include the signed authorization, if applicable.
This information cannot be found online. Please call your Local Banking Center or Loan Operations Customer Service at 800-905-9043 extension 11350.
Titles are mailed to the person listed as the owner on the title or to the dealership/financial institution that paid off the loan, eight business days after the loan is paid in full.
Please send your loan payments (including payment coupon or statement stub and/or account number) to the address below to receive prompt crediting of the payment. WesBanco Bank, Inc. Attn: Customer Support 1 Bank Plaza Wheeling, WV 26003 Loan Payments received at this address on any Monday through Friday (excluding bank holidays) will be posted on the day of receipt.
Original Deeds are not retained by WesBanco. Please contact either the attorney that processed your closing or you can go to your County and order a certified copy for a minimal fee.
If your account is a variable rate, then your payment could change from time to time based upon your rate change. Also, if you have escrow on your account, your taxes, homeowners insurance, or flood insurance could increase or decrease annually.
Please call Loan Operations Customer Service at 800-905-9043 extension 11350. We would be glad to check your payment to see if we can assist with changing the processing to post sooner.

Credit Cards

Yes, you can activate your credit card online at myaccountaccess.com by going to the Services Tab, then card activation link.
Yes, call Elan Financial Service at: Consumer Card: 800.558.3424 Signature Card: 866.234.4691 Business Card: 866.552.8855
Yes. We will accept payments from a savings account. However, your bank must allow the draft. Please check with your bank to determine if a draft from your savings account is allowed.
Yes, Online payments submitted prior to 7:00 p.m. Central Time will be posted to your account the same day. Payments submitted after 7:00 p.m. Central Time will be posted the next day. At our discretion, availability of funds may be delayed to ensure any payment(s) received have cleared. Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
Yes, your credit card(s) are good through the last day of the month.
Yes. You can use your credit card at any PLUS System or NETS ATM - 24 hours a day, 7 days a week. All you need is your card and Personal Identification Number (PIN) - the secret code that lets you access your account from an ATM. Note: Applicable fees may apply.
24/7 Consumer Card Cardholder Support Phone: 800.558.3424 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Signature Card Cardholder Support Phone: 866.234.4691 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Business Card Cardholder Support Phone: 866.552.8855 Fax: 866.807.9053 Online Management: myaccountaccess.com
Up to 18 months of statements will be available online from your last active statement. Any transactions posted to your credit card account since the last statement will also be available. Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
After filling out a credit card application and clicking Submit, we will begin processing your application. In just a few moments, you will have a response. If you've been approved, you will receive your new card in the mail. If we need more time to process your application, you will hear from us shortly. Instant approval is not available on all credit card products. Simply click on this link to be directed to the WesBanco website www.wesbanco.com, then choose borrow, then credit cards.
Upon approval your card(s) will be sent. The delivery times will vary depending on your location. However, most cards will be received within 7-10 business days of the approval date.
The following Credit Card Account Services and many more can be found by logging in and accessing the Account Services tab:
- Transfer your higher rate balances to your credit card
- Add a Card member
- Sign up to receive your credit card statement online
- Request a Credit Limit Increase
- Order a replacement card
- Add Email Alerts to your credit card account
Simply click on this link to be directed to the Elan Financial Services website: www.myaccountaccess.com
An authorized user may make purchases on the account. An authorized user cannot be enrolled online or make changes to the account.
A joint card member receives a card in his or her name and has the same privileges as the primary card member. He or she will also share full responsibility and liability for the account. Adding a joint card member to the account is subject to credit review, including a credit report in the name of the person to be added. A joint card member must be at least 18 years of age.
If you lose your card, contact us immediately. We'll block your account and issue you a replacement card. For Lost or Stolen Card Support: Consumer Card: 800.558.3424 Signature Card: 866.234.4691 Business Card: 866.552.8855
There are several types of email and text alerts that you may request to receive on the Account Alerts tab at myacountaccess.com.
Please send your overnight credit card payment to: Cardmember Payment - 790408 824 N 11th St. St. Louis, MO 63101-1016
Please send your credit card payments to: Cardmember Service PO Box 790408 St. Louis, MO 63179-0408
24/7 Consumer Card Cardholder Support Phone: 800.558.3424 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Signature Card Cardholder Support Phone: 866.234.4691 Fax: 866.616.1750 Online Management: myaccountaccess.com 24/7 Business Card Cardholder Support Phone: 866.552.8855 Fax: 866.807.9053 Online Management: myaccountaccess.com
WesBanco’s credit cards are managed through the vendor Elan Financial Services. Because of this, to manage your card electronically online or through mobile you will need to create a separate login and password on the Elan Financial Services site. You can access this from wesbanco.com by going to Borrow tab, Credit Cards and click on “Log-In”. This will take you directly to the Elan Financial Services site to start enrolment by clicking on the Enroll tab. Or you can simply click on this link to be directed: www.myaccountaccess.com

Consumer Online Banking

Yes. If you already have access to your loan through online banking, simply click the “Move Money” tab and choose your loan account. Click “Loan Payment/Advance” on the loan account page to schedule a payment.
Yes. WesBanco Online Banking will work for Quicken and QuickBooks. Please follow these steps below:
1. Click the Home tab. From the account(s) list, click the desired account.
2. Click the Download File button.
3. Select the desired Spreadsheet Format. If using third party accounting software, select the desired Advanced Format.
4. Select the desired Sorting format. Date Descending is the default Sorting setting.
5. Select the desired date range with the from and to fields. The default setting is thirty days. If additional filters are desired, click the Add another filter link.
6. Four additional filters are available, but not required. They are:Category – System or user defined transactional categories Transaction Type – Credit, debit or check Check Number – Single check or range Amount – Single amount or range
7. Depending on your browser settings (Internet Explorer shown), a download prompt will be displayed. Chose Save and the Save as option.
8. Click the Save button to save the file to the computer. Select the computer's desktop to easily locate the file.
9. Double click the file. Excel should automatically launch and display the downloaded data. If the file was downloaded in an advanced format, double clicking the file will open the corresponding account program automatically. Quicken® QIF will not automatically open the program.
Yes. WesBanco offers mobile banking for iPhone and Android Phones. Depending on your cell phone rate plan, messaging and Internet browsing charges may be incurred. Please check with your service provider before accessing any Internet sites using your mobile device.
Yes. eStatements are a great way to reduce clutter, stay organized and save paper. If you are already an Online Banking customer, simply sign on, select "All," "Account," and then "Documents." Please be sure to read the Add Online Documents page, if presented and hit Continue. Choose your delivery method to Online via the dropdown option for each account you want to be paperless. You will need to read the Electronic Statement Disclosure and agree to the terms of use, before submitting the changes.
Your accounts are tied to your online banking. If you are missing accounts please contact us at 800-905-9043 or visit your local banking center.
Simply go to the App store for your device and download the WesBanco App. To use mobile banking you must already be an Online Banking customer. You will use the same User ID and Password for Mobile Banking as you do for Online Banking. Please reference "Does WesBanco offer Mobile Banking?" above for additional important information.
Sign into Online Banking, select “Move Money” from the menu bar. Click on “Bill Pay” and then “Enroll in Bill Pay.” Please note the Default Account is used to pay most of your bills online.
$2,500 per day and up to 4 checks.
Click on the "Forgot ID/Passcode?" link on the login section of the WesBanco Homepage or call us at 800-905-9043.
Yes. Each account holder should have their own Online Banking profile so that you can manage all of your WesBanco accounts.
Deposits made before 5:00pm ET are generally available on the next business day.
WesBanco bill pay is a great way to pay one-time or reoccurring bills to almost any company or person.
Payments will be sent to the payee by check or electronic payment depending on the receiver's ability to receive a payment and other variables.
To sign up for Online Banking simply click on "Need to Enroll?" under the login box on the WesBanco homepage. After completing the enrollment information, you will be able to access your accounts online. Some applications may require additional time before access.

Zelle®

Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank¹.
You can send, request, or receive money with Zelle®. To get started, log into WesBanco Bank’s mobile app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”². If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your WesBanco Bank account, typically within minutes¹.
It’s easy — Zelle® is already available within the WesBanco Bank mobile app! Check our app and follow a few simple steps to enroll with Zelle® today.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union.

If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, simply click “Transfer” when prompted during the Zelle® enrollment process and confirm your desired changes.

Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at the financial institution you selected and you can start sending and receiving money with Zelle® right away.
When you enroll with Zelle® through your WesBanco Bank app, your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with WesBanco Bank). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies WesBanco Bank of the incoming payment. WesBanco Bank then directs the payment into your WesBanco Bank account, all while keeping your sensitive account details private.
Keeping your money and information safe is a top priority for WesBanco Bank. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your WesBanco Bank account safe.
You can send money to friends, family and others you trust¹ even if they have a different bank or credit union.

Since money is sent directly from your WesBanco Bank account to another person’s bank account within minutes¹, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither WesBanco Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor¹.

Since money is sent directly from your WesBanco Bank account to another person’s bank account within minutes¹, Zelle® should only be used to send money to friends, family and others you trust.

Neither WesBanco Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your WesBanco Bank mobile app using just their email address or U.S. mobile number.

Neither WesBanco Bank nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800-905-9043 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 800-905-9043 so we can help you.
You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your WesBanco Bank account, typically within minutes¹.

If you have not yet enrolled with Zelle®, follow these steps:
1. Click on the link provided in the payment notification you received via email or text message.
2. Select WesBanco Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the WesBanco Bank customer support team a call toll-free at 800-905-9043 or get in touch through our support page.

Questions & Answers

General Questions

What is WesBanco’s Routing & Transit Number (ABA#)?

Can you tell me a little bit about WesBanco?

How do I change my address or update other contact information?

How do I get in touch with someone at WesBanco?

How do I get more detailed information about WesBanco?

How do I know a call from WesBanco representative is legitimate?

How do I perform a wire transfer?

I am planning a trip, what should I do to make sure my card works?

I have a transaction on my account that I did not do, how do I get this corrected?

If I incur a forgery or unauthorized use on my account, am I responsible for the loss?

May I buy or sell savings bonds at a WesBanco banking center?

What are some tips I can follow to protect my information?

What can I do to prevent my card from being skimmed?

What if I notice suspicious activity or fraudulent transactions on my account?

What is phishing?

What is the history of WesBanco?

What should I do if I become a victim of identity theft?

What type of identification is acceptable for cashing checks at the teller line?

Why did I receive a call from the WesBanco Transaction Review Department?

Where are WesBanco Bank Offices and ATMs located?

Do you have banking centers open on weekends?

Deposit Alerts

How do I get a notification about activity in my account?

Debit Cards

Can I use my card to pay everyday bills?

How do I activate a new card that I just received from a Banking Center?

I am unable to make PIN transactions on a new card.

I tried to load a card into a mobile wallet and it requires that I call you, why?

What are the advantages of using a debit card?

Where can I find a surcharge free ATM?

Which mobile wallets are available with the WesBanco Debit Card?

How do I activate a new card that I just received in the mail?

Checking, Savings & CDs

What is WesBanco’s Routing & Transit Number (ABA#)?

Are my deposit accounts insured?

Can I be notified by email or text if my account balance falls below zero?

Do I have to place my check order through WesBanco?

How do I change my name or add/remove a name on my account?

How do I change the type of account I have?

How do I close an account?

How do I determine my current account balance and/or transaction activity?

How do I enroll in eStatements?

How do I know if I have insufficient funds in my account?

How do I order checks?

How do I renew my CD?

How do I stop a payment on a check?

May I transfer funds over the telephone?

What do I do if my checks or checkbook is lost or stolen?

What does the AC” represent in the description field on my account statement for checks I have written?”

What happens if I need to redeem my CD before the maturity date?

What if my deposits exceed the FDIC coverage amounts?

What is overdraft protection?

What is the cut-off time for a transaction to be posted on the same day’s business?

When my CD matures, how long do I have to renew or close the CD?

Where can I find my account number?

How do I know how much the FDIC’s insurance covers my deposits?

Loans

Can I make a payment over the phone?

Can I see my year end (tax information) online?

Did you receive my payment?

How can I make a principal payment to my loan online?

How can I set up my loan for automatic payments?

How do I change my address on my loan account?

I have automatic transfer set up for my loan payment. Why wasn’t my payment made on my scheduled transfer date or due date?

I moved and still haven’t received my title/refund check. Where is it?

I ordered a duplicate title and found out that there is still a lien on my title, what do I need to do?

I paid my loan off years ago but didn’t get my title?

If I pay my escrow shortage will my payment stay the same?

If I pay off my loan will I get a refund of escrow in the form of a check?

Should I receive original documents instead of a letter for paying off my loan?

We are selling our house and the title search is showing an old lien that was never released. Can you remove the lien?

What address should any written notice of error, information requests and/or credit disputes related to my mortgage loan be mailed to?

What if I move to another state and need my title to get new license plates?

What if I want to remove a name from my title, add a name to the title or change my last name?

What is the fax number for loan payoff requests?

What is the payoff on my loan?

When will I receive my title?

Where do I mail my loan payment?